Imagine Networks Privacy Policy

Imagine Networks, LLC Broadband Privacy Policy and Your California Privacy Rights

Effective date: July 31, 2017

Imagine Networks, LLC (“INX,” “we,” “our,” “us,” or “its”) understands that Customers (or “you,” or “your”) care about how their personally identifiable information (“Personal Information”) is used and shared, and INX takes Customers’ privacy seriously. Please read the following to learn more about INX’s Privacy Policy. By accessing or using the INX Website (which is defined to include all INX Services in the INX Website Terms of Use) or by accessing or using the INX Portal in any manner, Customer understands, acknowledges and agrees that Customer accepts the practices and policies outlined in this Privacy Policy, and Customer hereby consents that INX will collect, use, and share Customer’s Personal Information in the following ways. Any capitalized terms not defined in this Privacy Policy will have the same meaning as defined in the INX Service Terms and Conditions Agreement (“Service Agreement”) and/or the INX Website Terms of Use.

Remember that Customer’s use of the Service is at all times subject to the Service Agreement or the Dedicated Internet Access Service Agreement (“DIA Contract”), as applicable, each which incorporates this Privacy Policy by reference. Customer’s use of the INX Website is at all times subject to the INX Website Terms of Use.

The INX Website is designed and targeted to U.S. audiences and is governed by and operated in accordance with the laws of the U.S. If Customer is not a U.S. citizen or do not reside in the U.S., Customer voluntarily consents to the collection, transfer, use, disclosure and retention of Customer Personal Information in the U.S. Customer also agrees to waive any claims that may arise under Customer’s own national laws.

When Customer uses the INX Website, the Personal Information (as defined below) Customer sends and receives is transmitted over a wireless network or another transmission standard that may be subject to interception by unauthorized third parties who seek to do you harm. While it is INX’s objective to take reasonable measures to reduce the risk that unauthorized third parties will be able to intercept the information Customer sends and receives through the INX Website, INX cannot and does not make any guarantee that transmissions over the Internet are 100% secure or error-free.

INX recommends that you use caution when sending any Personal Information over the Internet and use encryption technology whenever possible, such as websites that have the “https” designation in the website’s address bar and show a padlock icon in the browser’s window.

INX does not knowingly collect, solicit or use Personal Information from anyone under the age of 13. If Customer is under 13, please do not register for the Services or send any Personal Information about yourself to INX. If INX learns that it has unknowingly collected Personal Information from a child under age 13, INX will delete that information as quickly as possible to the extent technically feasible. If Customer believes that a child under 13 may have provided INX Personal Information, please contact INX at

Your California Privacy Rights

Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to ask INX for a notice identifying the categories of Personal Information which INX shares with if Personal Information is shared with its Affiliates and/or other third parties for their marketing purposes, and providing contact information for such Affiliates and/or third parties unless INX meets certain exceptions in the law. This Privacy Policy qualifies for the exception to those requirements. Generally, INX does not share any Personal Information with third parties for marketing or advertising purposes. If Customer resides in California and Customer has an established business relationship with INX, Customer may request information about INX’s opt-out and out-in policies of sharing Customer Personal Information with other companies (including our Affiliates) for their marketing purposes. Please send Customer’s written request via email or postal mail following the instructions below. INX will not accept requests via the telephone or facsimile. INX will not respond to requests that are not labeled or sent properly, or do not have complete information.

Imagine Networks, LLC

1100 Wayne Street

Suite 1337

Troy, Ohio 45373

Attention: Your California Privacy Rights

What types of information does this Privacy Policy cover?

INX collects various types of information about Customers and Customers’ use of the INX Website, via the INX Website, Help Desk and call centers, postal mail, remote kiosks, the INX Facebook Page or other social network platforms or by other means, and such information is classified as Personal Information and Non-Personal Information.

Generally, Customer will be required to provide certain information to INX and INX will collect and use Personal Information in connection with providing the INX Website to Customer, including to personalize, evaluate, enhance and improve the INX Website and our ability to provide the INX Website to Customer, to contact Customer, to respond to and fulfill Customer requests regarding the INX Website, to troubleshoot, and to analyze how Customer uses the INX Website.

INX may share Your Personal Information with its Affiliates and with other third parties business and operational reasons as described below:

What Information does INX collect and how does INX use this Information?

Personal Information

Personal Information is the information Customer provides to INX voluntarily or passively through Customer use of the INX Website and INX Portal, and which is directly associated with or reasonably linked to a specific person, computer or device. For example, through the registration process, when the equipment to provide the Service is installed, maintained or upgraded at Customer’s premises, when Customer contacts INX regarding the INX Website, and through Customer account settings, INX collects traditional Personal Information such as Customer name, email address, phone number, date of birth, billing address and service address. IP Address and other persistent device identifiers such as cookies, plus the nature of any of Customer devices or other personal property making use of the Service, web-browsing or app usage history are traditionally classified as Non-Personal Information but could be classified as Personal Information when such information is either 1) linked to a specific person, computer or device; 2) is required by applicable law to be classified as Personal Information; or 3) is combined with other Personal Information. We use such Personal Information to provide, enhance and/or customize Our Service and communications with you. We may also collect and use additional Personal Information that is deemed to be sensitive for billing, collection and identity verification purposes, such as credit card account number or other financial account information, Social Security Number, EIN Number, and driver’s license information. Another type of Sensitive Personal Information we may collect and use for delivering and customizing the Service and/or troubleshooting is a Customer’s specific geographic location.

INX will communicate with Customer if Customer has provided INX the means to do so. For example, if Customer has given INX Customer’s email address or phone number, INX will email or call Customer about Customer use of the INX Website or product improvements or upgrades, and other transactional information about Customer Service.

INX may also combine Customer Personal Information with additional Personal Information obtained from INX Facebook Pages or other social network platforms, its Affiliates, its Operational Service Providers (third party owned companies that provide or perform services on INX’s behalf, to help serve Customer better and to perform functions in order to support INX businesses and operations), or other companies, such as credit bureaus, background check firms, and marketing research companies.

Some forms of Non-Personal Information as described below will be classified as Personal Information if required by applicable law or when such information is directly associated with or reasonably linked to a specific person, computer or device, or is combined with other forms of Personal Information.

Non-Personal Information

INX Website Information, Use of Cookies and other Similar Tracking Technology

When you visit the INX Website or INX Portal, INX will collect various types of Non-Personal Information, such as information on INX server logs from Customer’s browser or device, which may also include the type of browser and/or device you’re using to access the Service, and the page or feature Customer requested, in addition to IP Address and other persistent device identifiers like cookies. Cookies are text file identifiers INX transfers to Customer’s browser or device that allow INX, with web beacons (also known as pixel tags, web bugs, or clear GIFs are small objects or images embedded in a webpage or email) to recognize Customer’s browser or device and tell INX how and when pages and features on the INX Website are visited, by how many people, and other activity on the INX Website. Cookies alone do not contain Personal Information unless you or a third party gives us Personal Information which may be linked to the data in the cookie. For example, we may use a cookie to remember your password and user ID when accessing your profile on the INX Website or INX Portal.

A Customer can change the preferences on Customer’s browser or device to prevent or limit Customer device’s acceptance of cookies or other similar technology, but this may prevent Customer from taking advantage of some of the features on the INX Website or INX Portal, or accessing certain functions and conveniences like bill payment or easy access to your profile. If Customer clicks on a link to a third party website or service, such third party may also transmit cookies to Customer. Again, this Privacy Policy does not cover the use of cookies or other such tracking technology by any third parties, and INX is not responsible for their privacy policies and practices.

Additional Uses of Personal Information and Non-Personal Information

INX also uses Personal Information and Non-Personal Information to enhance and customize the INX Website and any other related service offerings. For example, such information can tell INX how often visitors use a particular feature of the INX Website and which products and services are most interesting to current and potential Customers, and INX can use that knowledge to make the INX Website useful and interesting to as many users as possible and to enhance and refine INX’s Website and offerings. INX will continue to conduct analytics on INX Website performance; Customer may not opt-out of this use of cookies or other Personal Information or Non-Personal Information.

Technology is improving every day and to improve INX’s operations and functions INX may introduce new technologies and monitoring techniques without advance notice or consent from Customer. INX may also use third party providers to conduct such monitoring and internal analyses.

Network Information

INX also collects Network Information, information about Customer access to, and use of, the INX network, which may or may not be directly associated with or reasonably linked to a specific person, computer or device. For example, INX may collect information about the performance of the Provider Equipment installed on Customer property or at Customer premises, when Customer is using the Service, the various devices Customer is using to access the Service, the amount of data Customer is transmitting and receiving, the content of the data Customer are transmitting and receiving, the websites Customer is visiting, and any other information that is transmitted over the INX network. INX may also aggregate Network Information from multiple subscribers and INX will share such aggregated Non-Personal information about the overall performance of the INX Website and network with our Affiliates and other third parties. Aggregated information does not identify a specific individual, computer or device.

We use Network Information to monitor, enhance and customize the performance of the INX network. INX will not monitor the content of the websites viewed or email communications as part of INX’s standard network management. Generally, INX will only monitor and preserve the following Network Information:

However, INX reserves the right to, and may, monitor, access, review and preserve any Network Information and/or content in the following situations:

How is Personal Information used for marketing and advertising purposes?

INX will use Personal Information to send Customer marketing and advertising messages related to Ithe INX Website using Customer’s email address, postal address, telephone number (for voice, texts, and pre-recorded calls), and/or IP Address. INX may deliver a marketing or advertising message based on Customer visits to the INX Website, which will be general advertising or “Contextual Advertising,” which is advertising based on the subject matter or the content of the specific website page or subject matter. INX may also send Customer “First Party Advertising,” which is advertising that is customized or personalized based on a history of Customer’s use of our Service (possibly combined with information from our Facebook fan page or other social network platforms). First Party Advertising is based solely on a combination of information INX collects from Customer – not from Customer’s visits to other websites across the Internet.

Customer may opt-out of First Party Advertising but not Contextual Advertising. No traditional Personal Information is used to deliver Contextual Advertising; it automatically will appear based on the content or webpage Customer is viewing. And Customer may continue to receive general advertising if Customer opts-out of First Party Advertising, it will not be customized or personalized for Customer.

INX does not provide third party “Network Advertising,” which is advertising based on Customer’s overall Internet usage across different third party websites or online services. Multiple third party websites and online services are involved in this tailored or personalized advertising process, in essence a “network” of advertising providers.

Because INX does not provide network ads, INX does not recognize the “Do Not Track” settings on various Internet browsers. INX does not engage or allow third parties to track you across the Internet and across time for advertising purposes.

Links to other websites or online services

The INX Website and/or Facebook Pages (or other social networking platforms) may contain a variety of content and functionality and may provide links to other third party websites or online services. Despite such links, this Privacy Policy applies only to INX and our Affiliates. The presence of a link does not constitute or imply INX’s endorsement, recommendation, or sponsorship of the content, goods, services, business or privacy practices on such websites or online services. INX encourages Customers to be aware and informed when Customers leave INX’s website and INX’s Facebook Pages, or any other social networking platforms.

Will INX share Customer Personal Information?

Customer’s Personal Information will only be disclosed to third parties (including INX’s Affiliates) as listed in this Privacy Policy, if INX has received your consent at the time INX will collect your Personal Information, prior to the disclosure of any Personal Information, or if required by law or due process. INX reserves the right to fully use, disclose and process any Non-Personal Information collected from Customer in any manner as well as any information Customer makes public via the INX Website.

INX will not rent, sell, nor disclose Personal Information to anyone not related to INX for marketing or promotional purposes, unless INX changes ownership via a sale, merger or a corporate restructuring. (See “For Business Transfers” below for more information.) INX will share Customer Personal Information with its Affiliates and with other third parties as described in this section for the following reasons:

Is Customer Personal Information secure?

INX endeavors to protect the privacy of Customer’s account and other Personal Information INX holds in its records using reasonable administrative, technical and physical security measures. However, INX cannot and will not guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of Personal Information at any time.

Customer’s account is protected by a password for Customer privacy and security. It is Customer’s responsibility to prevent unauthorized access to Customer’s account and Personal Information by selecting and protecting Customer’s password and/or other sign-on mechanism appropriately and limiting access to Customer computer, tablet or device and browser by signing off after Customer has finished accessing Customer’s account. Customer is required to notify us immediately if Customer’s password or account has been disclosed to a person whose name does not appear on Customer’s account, even if you have allowed such disclosure. Customer understands, acknowledges and agrees that Customer is solely responsible for any use of INX Website via Customer’s username and password.

Additionally, if Customer contacts INX, INX will ask Customer for verification of Customer’s identification and account. INX will not send an email or text, nor should Customer respond to any email or text communications asking for any sensitive or confidential Personal Information, such as social security number, bank account or credit card account number, or a driver’s license number. If Customer receives an email or text requesting any such information from INX or someone that claims they are with INX please contact our Privacy Administrator immediately:

For INX’s IT Support Services as detailed in our Service Agreement, the code that allows INX to access Customer’s computer desktop to help your resolve technical problems is limited only for that specific session. INX is not able to access Customer’s Computer without Customer’s knowledge, affirmative consent and involvement for technical support or troubleshooting.

What Personal Information can Customers access, modify and/or delete?

Generally, Customer may access the following Personal Information in Customer’s account:

By contacting INX at, or through the INX Portal or any other online access portal INX may create to enable Customers to view and modify Customer account settings, Customer may access, and, in some cases, edit or delete the Personal Information listed above. For example, INX may retain historic email, billing and/or Service addresses for security and verification purposes. Customer may not delete such information.

When Customer updates Personal Information, however, INX may maintain a copy of the unrevised information in INX’s records for internal security reasons and recordkeeping. Some information may remain in INX’s records after it is modified, amended or deleted by Customer or INX. INX may use any aggregated data derived from or incorporating Customer’s Personal Information after Customer updates or deletes it, but not in a manner that would identify Customer personally. INX may also maintain Personal Information regarding Customer and Customer’s use of the Service after Customer is no longer an INX Customer as required by INX’s business practices, by law, and/or tax reporting purposes.

The information Customer can view, update, and delete may also change. If Customer has any questions about viewing or updating information INX has on file about Customer, please contact INX at

What third party disclosure choices do Customers have?

Customers can always choose not to disclose Personal Information to INX; however, certain Personal Information is necessary for INX to provide the Service to Customer. Customer may not opt out of sharing Personal Information for business or operational purposes but may opt-out of any sharing for marketing or advertising purposes.

Customers may opt out of email marketing and advertising from INX or its Affiliates using the “Unsubscribe” mechanism in each email. Before INX sends Customers a text or a pre-recorded or artificial voice call that contains advertising or marketing information, INX will secure Customer’s prior written express consent, which can be given via a voice recording, email, text message, postal mail, or telephone key press. (Non-telemarketing pre-recorded/artificial voice calls (including texts) to a wireless device or a wireline residential phone using an autodialer only require a Customer’s prior express consent, .) Customers understand, acknowledge and agree that such texts and pre-recorded/artificial telemarketing calls may be sent using an autodialer and are not conditioned on your purchase of the Service. Customers may opt out of receiving text messages any time by replying “STOP” or “UNSUBSCRIBE” to the text message. Customers may opt out of receiving pre-recorded/artificial voice calls by the opt-out instructions in the call. Customer can also request to be added to INX’s company-specific Do Not Call list to opt-out of advertising and marketing calls of all types. However, Customers will continue to receive calls related to debt-collection and Customer’s current Service. Customers may also opt-out of First Party Advertising, but not Contextual Advertising, as detailed in the “Use of Personal Information for Marketing or Advertising Purposes” section above.

Customer may not opt out of INX’s use of cookies or other similar technology, or use of Customer’s Personal Information and Non-Personal Information for INX’s internal analytics used to monitor activity on the INX Website, measure INX Website performance, or to operate and protect the INX network.

Will this Privacy Policy ever change?

Yes, INX is constantly working to improve the Service, so INX will need to update this Privacy Policy from time to time as INX’s business practices change and service offerings increase, and/or there are changes in local, state or federal laws. Additionally, INX will also make stylistic, organizational and/or grammatical changes to present INX privacy practices in a user friendly easy to read manner. INX will alert Customers to any such changes by placing a notice on the INX Website and INX Portal with the effective date of the revised Privacy Policy, and/or by sending Customers an email, or by some other means to the extent required by law. Please note that if Customers have not provided INX with Customer’s email address or Customer has not updated Customer contact information, those legal notices will still govern Customer use of the Service, and Customer is still responsible for reading and understanding all notices posted on the INX Website. Customer’s continued use of the Service or the INX Website after notice of any changes have been provided will indicate Customer’s acceptance of such changes, except where further steps are required by applicable law.

Use of Customer’s Personal Information is primarily governed by the Privacy Policy in effect at the time Customer subscribed to the Service or visited the INX Website. If INX elects to use or to disclose Personal Information that identifies INX as an individual in a manner that is materially different than that stated in the Privacy Policy in effect at the time you subscribed to the Service or visited the INX Website, INX will provide Customer with an opportunity to consent to such use or disclosure. Depending on the circumstances, that consent may include an opt-out.

What if you have questions or comments about this Privacy Policy?

If you have any questions or concerns regarding INX’s privacy practices and policies, please contact INX at

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